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Grand River Hospital's privacy and access office

Welcome to Grand River Hospital’s privacy and access office

Grand River Hospital (GRH) is committed to protecting the privacy of personal information and places the highest value on openness, transparency and accountability.

At GRH, our privacy and access program regulates how we collect, use, disclose, retain and protect patient's personal health information and personal information. We also work closely with the release of information team to ensure disclosure of information is meeting GRH and Ontario privacy standards.

The information you give us about yourself and your family is important to our work at the hospital. It is important to your treatment and to any study you or your family may be taking part in. We collect and use information about you and your family in order to provide the best care possible.

Click to learn more about how the hospital protects your privacy, or call the privacy and access office at 519-749-4275, or e-mail us at confidentiallyspeaking@grhosp.on.ca

Our website is broken down into three main streams which include:

1) Protecting your privacy: learn about the ways in which we protect your information or access your medical records or other information about you that may exist at the hospital.

2) Access to information about the hospital: learn about the ways GRH provides the public the right to access hospital information.

3) About the privacy and access office: learn more about the functions and philosophies of the privacy and access office.

What is privacy?

At GRH, our privacy and access program regulates how we collect, use, disclose, retain and protect patient's personal health information and individuals' personal information. We also work closely with the release of information team to ensure disclosure of information is meeting GRH and Ontario privacy standards under the Personal Health Information Protection Act (PHIPA) and the Freedom of Information and Protection of Privacy Act (FIPPA).
 
What is access?
Access means that individuals have the right to access information that is under the custody and control of the hospital. As part of direction from the Government of Ontario, GRH has joined other hospitals across the province in implementing the provisions of the Freedom of Information and Protection of Privacy Act (FIPPA) as of January 1st, 2012. GRH also complies with the Personal Health Information Protection Act (PHIPA), under which individuals have the right to access their medical records.

The principle functions of the privacy office include:

  • Auditing health information systems;
  • Investigating and documenting incidents;
  • Privacy training for staff, students and affiliates;
  • Facilitating lockbox requests;
  • Facilitating correction requests;
  • Updating policies and procedures;
  • Responding to privacy questions/concerns;
  • Updating policies and procedures;
  • Facilitating chart reviews for research, QCIPA, and internal retrospective reviews;
  • Liaising with privacy professionals in other organizations; and
  • Processing freedom of information requests consistent with relevant legislation.
GRH's privacy and access policies are available below in Adobe PDF format. These include:

We also have several forms that may benefit you.

Several forms are available for download relating to patient health records

We have also made several forms relating to privacy available to download. They include

Please feel free to use the following forms relating to accessing non-health records:

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