Welcome to Grand River Hospital’s emergency department. We serve patients of all ages who have emergency health care needs.
You can find us on the second floor in the E wing at our KW Campus at 835 King Street West in Kitchener. We are open 24 hours a day.
Care partners/visitors: All patients can bring one care partner to accompany them.
Here are the top five things you need to know:
- The emergency department has its own entrance, located at King Street West and Pine Street. Special signage will help you find your way;
- There is a special parking lot for emergency patients at King and Pine streets. You’re also welcome to use our other KW Campus parking lots;
- We are one of two emergency departments serving Kitchener-Waterloo. We work closely with St. Mary’s General Hospital’s emergency department, located at 911 Queen’s Boulevard in Kitchener. Please note there is no emergency department at our Freeport Campus (3570 King Street East in Kitchener);
- Our mission is to deliver an exceptional and compassionate health care experience. We have a great team with many different health professionals to meet your health care needs. Should you require emergency care, come to the emergency department or call 911 if you have a serious injury or condition. In a medical emergency, call 911 right away.
- For non-emergency care, there are a number of community services available. check this page for details.
Getting here- KW Campus
This service is located at the KW Campus, 835 King Street West in Kitchener.
KW Campus: 835 King Street West, KitchenerKW Campus parking info
News from the emergency program
KW Campus emergency parking lot re-opens
August 23, 2016Work to rebuild GRH’s emergency department parking lot at the KW Campus is now complete. The lot at the intersection of King and Pine streets has now re-opened for patients, families and visitors.
Roman Jovanovic: providing comfort to patients in emergency
August 22, 2016Roman Jovanovic is on his toes in the emergency department, getting rooms ready for a constant stream of patients. But he always finds the time to help those patients feel welcome and comforted.
John Goertzen: bringing a lifetime of volunteering to GRH's emergency department
July 14, 2016John Goertzen brings a lifetime of volunteer experience to supporting patients in one of Grand River Hospital’s busiest departments.
Andy Medwid of GRH security wins hospital's award of excellence
June 20, 2016Andy Medwid is the kind of security officer who exemplifies and advances compassionate care at Grand River Hospital. Andy has won GRH’s June award of excellence for his service to patients and the hospital community.
If you have a comment, compliment or concern, please contact our patient relations office at 519-749-4300, ext. 2966, through email at feedback@grhosp.on.ca.